DGVox is equipped with an intelligent and powerful search engine and a versatile playback screen that allows search based on several parameters like, time, date, duration, direction, called id, dialed digits, agent id, color codes etc. A distinctive feature of DGVox is the dashboard which can be customized as per users’ needs.
- Display
- Customizable Dashboard
- Channel Activity
- Live Monitoring
- Auto live monitoring*
- Recent calls
- Storage capacity
- Search
- Simple and Advanced search
- Search templates
- Alerts search
- Customer details search*
- SMS search*
- Playback and Manage
- Search results and playback
- Playback control (slider, pause, forward, rewind)
- Tag & grade calls
- Transcribe calls*
- Dial in for playback*
- DGVox generates several types of reports. DGVOX allows scheduling of several types of activities and gives a number of operational and media options for archiving.
- Reports
- Call reports
- Evaluation reports
- Reports scheduler
- Logs and Alerts reports
- Multiple report formats
- Schedule
- Recording scheduler
- Reports scheduler
- Archive scheduler
- Reports subscription
- Archive
- Manual archive
- Selective archive
- Schedule archive
- Archive media support DVD, NAS, SAN, FTP etc.
- Access to DGVox Server is monitored through fine grained controls. Multilevel alphanumeric passwords can be set for access based on various levels and functions. It also has a powerful Alerts engine to notify failures or specific events. DGVox has several add-on modules like Agent Quality Monitoring, Agent Training, Screen Capture specially designed for call centers.
- Security
- Role/Privilege based access
- Multi level authentication
- Audit trail
- Encryption*
- Lock/Unlock voice files
- Disable file deletion
- Alarms & Alerts
- Recording failure
- Network failure
- Archive failure
- Email and popup alerts Add-on Modules*
- Agent quality evaluation
- Screen capture
- Agent pop-up
- External database integration
- CRM Integration